Reference

nobu99 Privacy Policy, Made Clear

Clear account-data choices come first in the nobu99 Privacy Policy. We explain what we collect when you open an account, verify your phone, enter the lobby or use…

Account data explainedWallet records coveredCookie choices includedAccess requests welcome
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REQUEST A HAND

Get Help With Privacy Requests

A clear support path helps when you want to ask about your personal data rather than a wallet status.

Account data access Ask us to identify the personal data connected with your account. Include your verified phone number so we can check identity before discussing records from DANA, OVO, GoPay or QRIS.
Correction request If your account detail is outdated, contact support through the account path beside the cashier. Tell us which field needs changing and keep your phone verification available for the account check.
Privacy support For a question about cookies, retention or a payment reference, send the subject and account identifier through our support route. We will keep the request attached to the correct account record.
CONTROL YOUR RECORD

What We Do With Your Details

We keep the policy practical by linking each data use to an account step you can recognise. Phone verification supports account access, device checks help detect unusual sign-ins, and transaction references let…

Account details

We collect details you provide during account opening and phone verification, then connect them with sign-in activity and support requests. This lets us answer account questions without confusing one account with another.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create reference numbers and status records. We use these records to match a transaction, not to request your wallet password.

Cookies and devices

Cookies can keep your session active and remember settings on mobile or desktop. Device signals may help us recognise an unusual login; clearing browser storage can require you to verify access again.

Account security

Phone verification and sign-in checks protect the account path before account details are discussed. Never send a password or wallet PIN in a support request, even when asking about a receipt.

Data retention

We retain records only as long as needed for the stated account, security, payment reconciliation or legal purpose. Some transaction records may remain after closure when a lawful record-keeping duty applies.

Your requests

You can ask about access, correction, deletion or processing concerns through the support path. We may request phone verification first, and the available action depends on local law.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the records you create while using an Indonesia account, from phone verification to wallet references and mobile cookies. If your question is not listed, use the support route beside the cashier path and identify the account detail you want us to check.

It covers account details, phone verification, sign-in and device records, cookies, support messages, payment references and retention. It also explains how to request access, correction or deletion where local law permits.

Yes. The policy includes transaction references and status information connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account records used to match activity to your account.

Phone verification helps confirm that an account request comes from the account holder before we discuss personal data or change account details. It also supports sign-in checks when a device or session looks unusual.

You can request access through the account support path beside the cashier. Include your account phone number and the data category you want checked; we may verify identity before releasing account-linked details.

Cookies can maintain your session and remember settings on mobile or desktop. Clearing them may remove those settings and require another sign-in or phone check, while your account records remain subject to the policy.

Retention depends on the reason for keeping a record, such as payment matching, account security or a legal duty. We remove or anonymise records when the relevant purpose ends where local law permits.

Use the support route and state whether you want correction, access, deletion or a processing question. Add your verified phone number and account reference; the available response depends on local law.

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